Common research supply questions

Frequently Asked Questions

Find answers about ordering, shipping, payments, documentation and research-use policy.

Ordering & Products

Shipping & Tracking

Payments

Testing & Documentation

Bulk Orders

Affiliate Program

Research Use & Product Information

Customer Support

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Our support team can help with ordering, product specifications, documentation and order-status questions.

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Frequently Asked Questions

Ordering & Products

How are Peptide Supply USA products sold?

Does the displayed price include all 10 vials?

Can I purchase individual vials?

Why does Peptide Supply USA focus on 10-vial packs?

How do I know which specification I am ordering?

Can I change my order after it has been submitted?

Can I cancel an order?

Shipping & Tracking

How much is shipping?

How is the $500 free-shipping threshold calculated?

Will I receive tracking information?

Where can I check my order status?

Why hasn't my tracking information appeared yet?

Can shipping addresses be changed after an order is placed?

Do you ship internationally?

Payments

What payment methods do you accept?

When is my order considered paid?

What should I include with my payment?

I sent payment but my order still says "Verification Pending." What does that mean?

Will submitting payment twice make my order process faster?

Testing & Documentation

Where can I find available product documentation?

What is a COA?

Does every product have a COA?

Are the COAs created by Peptide Supply USA?

Does a COA for a compound automatically apply to every strength or batch?

Why might a product say "Documentation Pending"?

Bulk Orders

Do you offer bulk purchasing?

Can I order multiple 10-vial packs?

Do larger orders qualify for free shipping?

Do you offer special pricing for very large orders?

Affiliate Program

Do you have an affiliate program?

How can I become an affiliate?

Research Use & Product Information

What are your products intended for?

Can Peptide Supply USA provide dosing instructions?

Can you tell me which product I should use for a particular health goal?

Can customer support explain how to reconstitute or inject a product?

Why don't your product pages describe health benefits?

Does "research use" mean a product is FDA-approved for use in people?

Customer Support

How do I contact Peptide Supply USA?

What information should I provide when asking about an order?

I ordered the wrong specification. What should I do?

What happens if there is a problem with my shipment?

Where can I find your store policies?

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